Our terms and conditions are very standard and are based upon 'common sense' and 'normal expectations' from a specialist running shop. However, you should carefully read these terms and conditions before making any purchases from the Lanson Running website.

They contain important information on how you can use this website and the process through which you order will pass and how your information will be used. If you do not wish to be bound by these terms and conditions then you are discouraged from using the site and will not be able to order from us.

General Terms and Conditions

If you have any queries regarding these terms and conditions or have any comments or complaints on or about our website, please contact us at the address above or using the details on the contact page.

Unless otherwise stated, all rights, including copyright, in this website are owned by or licensed to Lanson Running for reproduction on this site. Any use of this website or its contents, including copying or storing, in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, distribute or re-post something on this website for any purpose.

Lanson Running has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

By placing an order you accept that the picture and description of the items contained within this website may differ from the actual product but that you maintain your right to cancel your order within 7 days if you are not totally happy. Normal returns policy would apply.

All prices displayed are inclusive of VAT and sales taxes, where applicable. The prices shown will be the same as charged and will be the same for customers in all countries but the VAT charged may vary dependent upon the delivery address. Any underpayment must be paid in full before the order can be processed.

Packaging, if shown, may vary from that shown.

Although we have made every effort to display as accurately as possible the colours of products that appear on the website, the settings on your computer monitor may distort the colours you see from the actual colours of the product itself.

To the extent permitted by law, Lanson Running disclaims all warranties, express or implied, as to the accuracy of the information contained on this website. Lanson Running shall not be liable to any person for any loss or damage which may arise from the use (or misuse) of any of the information contained on this website.

Lanson Running makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer.

It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Lanson Running shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Lanson Running shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available within the estimated time frame, or not at all, by contacting you by e-mail or by telephone.

Any indication of stock levels are not guaranteed and may not be accurate at the time of purchase. We will endeavour to ensure any indicated stock levels are kept up to date but there may be times when this is not the case.

In the case of an item not being available you will be offered the chance to amend the order to other items sold on the website or to cancel the order for a full money back refund.

You are able to correct errors made at the time of ordering right up to the point when the order is despatched but at the sole discretion of Lanson Running. We will do everything possible to correct your order if you find that an error has been made. 

Dependent upon the nature of the change you would like to make, you may find there are changes to the delivery timescale and/or the price you pay for the item.

Lanson Running cannot be held responsible for any errors or mistakes in the delivery address you provide. If you spot an error after your order is complete then please email us and we will change the address but this is only possible up until the time of despatch.

If the order has already been despatched then there is nothing else we can do and should the order become lost in the post, this is the sole responsibility of the buyer / customer. 

All transactions are made over a secure dedicated server, using the latest encryption technology, to ensure the security of your credit card details.

When making purchases using our own secure checkout (provided by Secure Hosting) or using Google Checkout, you may be asked to supply certain personal information, including credit card details. You agree that all information you provide will be accurate and complete.

All methods of payment, including credit cards are processed when you place your order. We do not offer credit to any customer but you should contact us if you wish to use an alternative payment method.

All standard orders are eligible for free delivery within the UK. Orders with a value greater than £60 net of all discounts, and with a delivery address within the UK mainland, will be sent using a next day courier service. All other orders will be sent for delivery with the Royal Mail or another courier at the sole discretion of Lanson Running. Delivery times are estimated to take between 1-2 working days for most orders.

However, this is the responsibility of our delivery providers and we cannot be held accountable for short delays once the order has been despatched. There can be delays at Christmas due to the volume of mail processed by Royal Mail.

 

Orders placed before 3pm are expected to get processed on the same day working day. Orders placed after 3pm will be processed and despatched on the following working day. In either case the stock may not be immediately available but an accurate delivery time will be found on your order confirmation email.

We are able to deliver worldwide but additional charges will apply for orders outside of the UK. These are in addition to any 'Postage' charges that may be applicable on some products. The charge will be calculated and added to your order at Checkout once you have inserted your delivery address. In most cases the cost will be the Standard International Delivery charge of £15 although the charge is higher for countries without a reliable local postal service.

We cannot investigate any claims for non-delivery of international orders until 20 business days have passed from the date of despatch. However, all claims for orders lost in transit must be made within 28 days of the date of despatch else it is assumed that the order was received and accepted.
 

If an international order is not received within 20 business days of despatch then an Undelivered Orders Claim Form will be sent and the customer must sign and return this document. On receipt of this signed claim form a replacement order or refund will be processed. Claim forms received more than 28 days from the date of issue cannot be processed.

Next Day Delivery

For next working day guaranteed delivery please contact us as soon as possible to check if this is possible based upon the products you wish to order and the delivery address. Typically this can be arranged up to around 4pm on the day of despatch.

Charges incurred for guaranteed next day delivery will vary depending on the type of products ordered, the time frame for delivery you require and geographic location for delivery.

These delivery charges cannot be refunded. Guarantees are based upon third party delivery services and Lanson Running cannot be held responsible for failure to deliver within the expected time frame.

 
Acceptance of Your Order

Our acceptance of your order will take place upon despatch of the item(s) ordered. We reserve the right to cancel any order up to this time and refund any monies paid.

 

 

If an item is faulty or different from the one you ordered please advise us by email. We will then request that you post the goods back to us using our Freepost address at no cost to yourself. Once we have received the goods we will despatch a replacement or issue a refund, whichever is requested.

NB: If a product develops a fault whilst in use when under warranty or within a reasonable amount of time / wear, then it can only be repaired or replaced and not refunded.

In the case that the incorrect product was despatched as part of your order this product must be returned unused, in a saleable condition, in its original packaging with all labels etc still attached.

Returns Policy

If you wish to return any item(s) from your order for refund or exchange you must notify us by email within 7 days of receiving your order. We will then check your order and send further information about processing a return on email.

Once you have received our acceptance of the return you must then send anything back to us within 7 days. If you do not notify us within 7 days of receiving your order or fail to return anything back to us within the next 7 days then we may not be able to process a return.

All items must be in a reasonable, saleable condition and a full refund less any delivery charges will be processed as soon as possible, normally on the same day. Refunds will not be processed until we have received the items back into stock.

We offer free delivery on the first exchange unless there are associated delivery charges due to the weight or value of the orders. This only applies for delivery within the UK. If you return anything after the first exchange you must do so at your own expense else there will be £5 charge applicable.

For hygiene reasons we cannot accept returns on underwear where there is evidence the garment has been tried on.

This does not affect your statutory rights.

International Returns

Our returns policy for international orders is the same as per the UK with the following minor exceptions. Firstly, a re-delivery charge will apply for all  returns that require an exchange. And secondly we are unable to offer a free returns service for international customers. This means that the customer will be responsible for the cost of sending anything back to us.

Recycling Electrical Goods and WEEE Regulations



When purchasing new electrical and electronic equipment you are no longer permitted to dispose of  your previous / old model in a your normal rubbish. You are required to recycle these products and all new electrical and electronic goods now carry a ‘crossed out wheeled bin’ symbol (as shown above) to help identify which products are recyclable, or should be considered for repair or reuse.

As such, we provide a recycling option for customers buying electrical / electronic goods on a 'like for like basis'. This service is FREE but the customer is responsible for all return postage costs and you must send any items to us for recycling within 28 days of your purchase. We will then log all items returned to be recycled and dispose of them correctly. *

After delivery services 

If you have any questions or issues with your purchase please fell free to contact us. We will endeavour to respond to your request in a timely manner.

There may be links to other websites included on this website that we feel you should visit. We do not scrutinise these websites and do not have any control over their contents. Lanson Running cannot accept any liability in respect of the use of these websites.

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

If you submit your name and email address to sign up for our newsletter we will not ever sell or rent your details to a third party. You will always have the option to opt out of our marketing by clicking on the 'unsubscribe' links found in every promotional email as per our obligations under Distance Selling Regulations.

If you transact with Lanson Running we will automatically add you to our database for marketing purposes as our right under Distance Selling. If you do not wish to receive future promotional communications you can opt out by clicking the 'unsubscribe' links found in every promotional email.

Your name and address details will remain the sole property of Lanson Running and may be used by us to validate your order and check customer authenticity. However, we will never share this information with a third party and all data is secure and protected on our servers.

We do not store your credit card details but we can make additional charges to your card if you have placed a previous order and we have your written or verbal consent to do so. Your details are stored by fully PCI DSS compliant payment gateway provider who are subject to annual reviews of their security and industry wide procedures.

   
We reserve the right to occasionally change these terms and conditions. We recommend that you read these regularly to become aware of any changes.


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* Please find more information about the recycling of electrical / electronic goods below:

Since 1 July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year.

The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and encourage everyone to play a part in protecting our environment for future generations.

In order to find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.