Contact Us - Online

Unrivalled 7-Point Customer Guarantee

Here is a summary of our unique guarantee for customers shopping online:

1. We guarantee totally free delivery, returns and exchange in the UK.
2. We guarantee fast order processing and always despatch for next day UK delivery.
3. We guarantee our prices are competitive and under constant review.
4. We guarantee a fast and tracked global delivery service.
5. We guarantee that experienced running specialists are available for advice.
6. We guarantee the very latest hand-picked range of specialist products.
7. We guarantee our website and your personal details are safe and secure.

Our Promise

We send all UK orders free of charge and offer a free returns and exchange policy. We process orders for the earliest possible despatch and always send your order for next day delivery within the UK. We monitor and update our prices every day to remain competitive and it is our aim to offer the best possible value to our customers. We also send orders across globe and use fast and tracked delivery services for complete confidence and peace of mind. Our staff are all highly training in our specialist range and can offer expert impartial advice. Plus every single product has been hand-picked and selected for its quality and unique benefits. And of course, you can trust our website and your personal details are safe and secure and will never be passed on to a third party.

Why We Offer The Guarantee

These guarantees exist for your peace of mind but they are absolutely essential for our discerning customers when shopping online. They are not false promises either - they are illustrations of the way we prefer to do business. If you look we have a very high rating on Google Checkout and receive lots of positive feedback. We offer an exceptional service and are not frightened to guarantee it.

Fast-Paced and FREE – Delivery, Returns & Exchange

All orders for delivery in the UK will be Fast-Paced and despatched with a next day delivery service. Some items do take longer to process than others due to the turnover of stock so an accurate delivery time frame is provided for all products.

All orders for delivery within the UK are offered with FREE delivery. We also offer delivery to most other locations across the globe. Prices start at £12 for international delivery but some countries do require a courier delivery so the price for delivery will be considerably more. The delivery charge will be added to your order during checkout after defining your delivery address.

Stock Availability

Each product page gives an accurate estimation of delivery times that will vary dependent upon whether the item is in stock or due back into stock. Almost all products can be delivered the next day and you can call us on +44(0)20 8943 4094 or email info@lansonrunning.com to clarify this.

Other Terms

We have a more detailed page that explains our Delivery and Returns policy. You can also read our full Terms and Conditions to check any other information required before using our website. You may also find our FAQs a useful resource for any other unanswered queries.