Contact Us - In-store

Unrivalled 7-Point Customer Guarantee

Here is a summary of our unique guarantee for customers visiting our shop:

1. We guarantee to price match versus all local shops selling the same products.
2. We guarantee a friendly and professional service regardless of your experience.
3. We guarantee that we will not sell you something you do not need.
4. We guarantee to have the best brands, products and all sizes.
5. We guarantee that the shop is always clean, attractive and well presented.
6. We guarantee to have the most up to date product options and ranges.
7. We guarantee you will find our shop is very close to Kingston town centre.

Our Promise

If you find our products cheaper locally then we will refund the difference. If you are unhappy about the service then a manager will always be available, to answer your concerns. If we haven't got what you need then we promise to get it in for you and deliver it to you free of charge. If you find that the shop is not clean and well presented it will be corrected immediately. If we do not have the latest products then our stock will always be discounted. And if you find our shop is not close to Kingston town centre then we will eat our hat!

Why We Offer The Guarantee

We guarantee this because since we started trading in 2007 this is always what we have offered, it is innate in our business. Our customers often leave us with a handshake and a thank you and come back time and time again. We know many of our customers by name and our biggest source of new customers is personal recommendations. We offer an exceptional service and are not frightened to guarantee it.

Physio Endorsed Fitting Service

We offer a FREE Physio Endorsed Fitting Service (commonly known as a 'gait analysis') which is way to help runners find a pair of running shoes that will optimise comfort and performance whilst reducing the risk of injury. The service comprises the following different components:

• A Running Background and Future Checklist
• A Physical Assessment (Shape and Posture)
• Strength and Flexibility Tests
• Shoe Selection and Testing

Plus we stock a complete range of shoes that provides the perfect balance of price, style and type. You will always find a shoe that you like and if you don't we guarantee to find one that you do.

NB: The Physio Endorsed Fitting Service is only free when buying a pair of running shoes else it is chargeable at £15.

Shop Location

The following map shows our address in Kingston Upon Thames, Surrey and specific location:


View Larger Map

Parking is available outside the shop in metered bays and we are served by both Hampton Wick (2mins) and Kingston (10mins) railways stations.

Opening Hours

We are open Monday to Saturday as per the below hours. We are open 12-4pm on Bank Holidays, but we do close for a few days around Christmas and New Year. These hours will be advertised when we are close to Christmas.
 

• Mon – Fri: 10 – 5.30
• Sat: 9 – 5.30
• Sun: CLOSED
• Late Night Thu Until 7pm
• Bank Holidays 12 - 4

NB: The fitting service is available at all times up until 30mins before closing.

Prices

We have a local price matching policy as described above for your complete confidence and peace in mind. This ensures you can confidently visit a running specialist shop and get guaranteed value for money.

Note that our online prices for running shoes are 10% cheaper than in-store to reflect the cost of providing an in-store service, but not just the fitting service. When you are buying in-store you can receive all the benefits or our running expertise and be sure about size and comfort.

All other products are the same price in-store and online so you can choose to have the items delivered to your door free of charge. Or you can come and check them, try them, find out more and collect on the same day by buying in-store.

We are happy to honour the web price for running shoes (excluding online special offers) for in-store sales, but only if you do not wish to be tested and know what size / style you are looking for. The best way to think about this is like a restaurant that offers a 10% discount for take-away orders.